Terms and Conditions

Bare Smiles

 

Welcome to our website. This website with URL address https://www.baresmiles.com.au/ is owned and operated by Bare Smiles (64 878 795 346). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bare Smiles’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘Bare Smiles’ or ‘us’ or ‘our’ or ‘we’ refers to Bare Smiles, the owner of the website, whose registered office is 64 878 795 346, Victoria. The term ‘you’ or ‘your’ refers to the website user.

Your use of this website is subject to the following terms and conditions:

1. The content of this website is for your general information and use only. It is subject to change without prior notice.

2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: website usage.

3. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

7. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

8. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.

9. Your use of this website and any dispute arising out of your use of it is subject to the laws of Victoria.

10. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

11. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.

12. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

13. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.

14. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.

15. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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PAYMENT POLICY

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   1.    Payment Obligation

• Payment for all dental treatments is due in full at the time the service is rendered.

    2.    Accepted Payment Methods

• Bare Smiles Dental accepts payments via cash, EFTPOS, VISA, and MasterCard credit cards.

    3.    Health Insurance Claims

• For your convenience, we offer HICAPS to facilitate on-the-spot health insurance claims.

    4.    Treatment Quotes & Additional Fees

• Patients are responsible for obtaining a treatment quote from a Bare Smiles representative before proceeding with any treatment. Any modifications or additional procedures performed during the course of treatment may incur additional charges, as such services are considered supplementary to the originally agreed treatment plan.

    5.    VIP & Special Consideration Discounts

• Any applicable discounts, including VIP or special consideration reductions, will be communicated at the time of payment or prior to/during treatment.

    6.    Changes in Treatment Costs

• You acknowledge that dental treatment costs may vary due to unforeseen complications, additional procedures deemed necessary upon further examination, changes in required materials, or if the initial diagnosis was incomplete or inaccurate.

• The treating practitioner will inform you of any necessary modifications to the treatment plan.

• It remains the patient’s responsibility to request an updated quote prior to proceeding with any additional treatment.

    7.    Financial Responsibility & Indemnity

• Bare Smiles is not obligated to consider patients’ financial circumstances. However, at our discretion, we may extend goodwill pricing adjustments for treatments that are health or therapeutically necessary, excluding cosmetic procedures.

• By proceeding with treatment, you acknowledge and agree to be fully responsible for the payment of all fees at the time of service.

• You further agree to indemnify Bare Smiles against all losses, damages, out-of-pocket expenses, and any other reasonable costs incurred in relation to the enforcement of unpaid debts, including but not limited to legal fees on a solicitor/own-client basis, search fees, debt collection costs, and any other contingent expenses associated with recovering outstanding amounts.

    8.    Clarifications & Enquiries
Should you require further clarification regarding our payment policy, we strongly advise you to contact our practice before commencing treatment. You may reach us at (9113 2200) or via email at hello@baresmiles.com.

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Complaints Management Policy

   1.    Handling of Complaints

• All patient complaints regarding dissatisfaction with services rendered will be escalated to the appropriate manager for review and resolution.

• Complaints will be managed through a structured, fair, and consistent approach to ensure transparency and equitable treatment for both staff and patients.

• Patients and staff members involved in the complaint process will be treated with respect, fairness, and without the risk of victimisation or reprisal.
   

    2.    Confidentiality & Documentation

• All complaints will be handled with strict confidentiality.

• Where deemed necessary, Bare Smiles may document the complaint within the patient’s record to maintain an accurate record of the patient’s experience at our practice.

    3.    Timeliness & Resolution

• Bare Smiles is committed to addressing all complaints in a timely and sensitive manner, ensuring that patients’ rights and concerns are acknowledged.

• We endeavour to resolve all complaints within 28 days of receipt.

    4.    Continuous Improvement

• Bare Smiles views complaints as opportunities to evaluate and enhance our service offerings.

• We continually assess our policies and procedures to improve patient satisfaction and service quality.

For any concerns or to lodge a complaint, we require a written record to assess your feedback before we contact you. Please contact our practice with your complaint via email [hello@baresmiles.com]. We are committed to providing a professional and responsive approach to all patient concerns. Please be patient with our team whilst we get back to you with a resolution. All of our staff have the right to be treatment with respect and our team are in our right to refuse service to patients [see below]

 

OUR RIGHTS

A dental practice can refuse service to a patient in certain situations, but they must do so with a valid reason and cannot discriminate based on factors like race, religion, or disability; if they do refuse service, they should provide the patient with information about why and offer referrals to other dental professionals where appropriate. 

Key points to remember:

• Ethical considerations:

  While dental practices have the right to decline patients, they should do so ethically and not based on discriminatory factors. 

• Valid reasons for refusal:

  • Beyond scope of practice: If the required treatment falls outside the dentist's area of expertise, they can refer the patient to a specialist. 

  • Unmanageable behaviour: If a patient's behaviour presents significant safety concerns for the staff or other patients. 

  • Non-compliance with treatment plan: If a patient repeatedly fails to follow treatment recommendations. 

  • Payment issues: If a patient has a history of not paying bills

  • Lack of attendance: If a patients has a history of missing or cancelling appointments without providing 48hours notice, this is deemed as a breech of our terms and conditions and we reserve the right to refuse/block a booking in these cases. Our team will explain these reasons to you clearly and offer referral options to manage these cases.

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If you believe you have been mistreated based on the above whilst undergoing treatment at our practice, please contact us at hello@baresmiles.com.